Patient Care Intervention Center (PCIC) is a non-profit social enterprise leveraging technology, health data and public health best practices to integrate medical, social, and behavioral health through a comprehensive platform approach. Our mission is to improve quality and costs for the vulnerable in our community through data integration and care coordination.
As a Customer Relations and Support Specialist, you will play a key role in coordinating projects and programs with internal and external stakeholders, and in marketing with potential partners.
We expect you to think outside the box in developing solutions to problems and work within a dynamic, collaborative, and ego‐free culture where your talent and ideas are valued over a role or title. If you are looking to be a part of an exceptional team, develop your career based on what you are passionate about, and have fun in the process, then get in touch with us!
Responsibilities
· Primary point of contact for end-user application support. Responsible for the management of PCIC’s support portal and ticket management system.
· Document and follow up on important actions and decisions from meetings.
· Facilitates customer projects and serves as convener and communicator.
· Facilitate product training with customers.
· Participate in project design meetings and propose improvements.
· Communicate with clients to identify and define project requirements, scope, and objectives.
· Troubleshoot and provide clear feedback to clients while solving technical issues.
· Work with the marketing and community outreach team to market and present produt to future partners.
Qualifications
· 2+ years of experience in customer support.
· Undergraduate or graduate degree or 2+ years work experience.
· Experience utilizing JIRA platform to track and manage projects
· Experience with Agile or iterative development SDLC practices
· Experience in project coordination
· Experience in customer support and relations management
· Experience in the Health IT and social services domain
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Experience level:
Weekly day range:
Work setting:
Education:
Experience:
- customer support: 1 year (Preferred)
Ability to Relocate:
- Houston, TX 77098: Relocate before starting work (Required)
Work Location: Hybrid remote in Houston, TX 77098