Voyage Healthcare has been providing healthcare for 70 years and empowers over 200 employees to deliver high-quality healthcare to our patients. We are one of the few independent clinics left in the state of Minnesota and continue to strive towards our mission – improving the well-being of our surrounding communities. At Voyage Healthcare, we believe in care & compassion, belonging, excellence, teamwork, well-being, impact, and adaptability. With a variety of specialties and four locations in the northwest Twin Cities metro, we offer a supportive and patient-centered atmosphere and the ability for career growth.
We are seeking a full time Patient Financial Services Representative to work at our corporate office in Brooklyn Park. The Patient Financial Services Representative is responsible for handling all aspects of patient collections in a timely manner.
This is a hybrid position that will require one day in office after successful completion of the training period. The schedule is Monday through Friday between the hours of 8:00 AM - 5:00 PM.
Responsibilities:
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Works accounts receivable aging reports by patient balance.
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Answering patient telephone calls and assisting patients in resolving questions about their claims and statements.
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Acts as a primary internal contact for questions related to patient balances.
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Sets up payment plans with patients and maintains arrangements within computer billing system.
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Contacts patients regarding late payments and takes appropriate action.
Requirements:
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High school diploma or equivalent
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Minimum of one year of billing experience in a medical practice, using an automated billing system
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Proficient with Electronic Medical Records and Microsoft Office products preferred
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Ability to effectively communicate and work efficiently with patients, staff, physicians, and administration
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Ability to maintain a positive approach on the telephone and providing a high level of customer service
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This position requires strong communication skills, both written and verbal
Voyage Healthcare offers the following benefits:
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Medical, Dental & Vision Insurance
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Long Term Disability Insurance (LTD)
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Short-Term Disability Insurance (STD)
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Basic Life Insurance
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Basic Accidental Death & Dismemberment (AD&D) Insurance
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Retirement Benefits
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Paid Time Off (PTO)
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Paid Holidays
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Education Assistance
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Employee Assistance Program (EAP)
Voyage Healthcare is an Equal Employment Opportunity/Affirmative Action Employer. Applicants are considered for employment based on their education, training, experience, and aptitude for the position. EOE/AA