https://475.supply/pages/careers
We are seeking a Customer Service Representative / Engineering Graduate to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring customer satisfaction and retention.
475 is a rapidly growing North American company which distributes and consults on high performance building components. 475 is focused on transforming the North American construction market toward low-energy, high-performance building design. We are hiring an entry position for customer service with our BRINK centralized HRV/ERV (heat/energy recovery ventilation) product range.
Successful candidates should be motivated, ambitious, and confident about the opportunity to grow the use of high-performance building practices in their region, while enthusiastic about helping 475 grow our company, brand, and influence.
Responsibilities:
● Answering client inquiries via email, phone, and live chat.
● Promote the company’s products/services addressing or predicting clients’ objectives.
● Handling administrative duties for the company and its executives and management teams.
● Offering technical product specifications and basic technical support to clients.
● Listening to customers’ needs and advising them on the best products to buy.
● Collaborating with the sales, technical, or operations departments of the company to deliver materials and service to our clients.
● Installation, maintenance, and troubleshooting support which may involve getting hands on.
● Create quotations and estimates, and process orders.
● Prepare and ship mailings with samples, catalogs, data sheets and related information.
● Aid with miscellaneous administrative tasks.
Desired Qualities
● A degree in one of the following disciplines: architecture, construction, engineering, business development, sales or logistics.
● Strong interest in sustainable construction and high-performance, low-energy building practices, especially Passive House design and construction.
● Experience with Microsoft Office (Excel and Google Sheets), Gmail, Dropbox, and Salesforce preferred.
● Proactive with a strong work ethic.
● Interest in learning about mechanical systems and working with tools.
● Ability to work well both independently and as a member of a team.
Additional Skills
● Mechanical ventilation experience. Manual J,D,S calculations or HVAC hands on work.
● Other beneficial programs include AutoCad, Revit, WUFI, PHPP, Flixo, Adobe Suite.
● PassiveHouse certification (Designer, Consultant, Tradesperson or Builder) a plus.
● Proficiency in German, Spanish or French.
Abundant career growth opportunities. Transportation, training, 401k and health insurance benefits offered. Annual compensation $50,000-$80,000 dependent on experience. This position is based at our headquarters in Brooklyn, NY. Send résumé and cover letter to go@foursevenfive.com; subject: “BRINK Customer Service Position”
Job Type: Full-time
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
- 3 years
- No experience needed
- Under 1 year
Ability to Commute:
- Brooklyn, NY 11217 (Required)
Ability to Relocate:
- Brooklyn, NY 11217: Relocate before starting work (Required)
Work Location: In person