The Student Assistant is a point person for providing patient information, directions, assistance such as finding general information about the medical center and its services to patients, families, visitors, and other customers of the medical center. Staff at the information desk and key hospital locations solve problems and manage customer inquiries directly or by phone. They cross train to perform specific duties and responsibilities for park-and-ride services.
The Student Assistant practices within the Medical Center's policies and procedures, adheres to the Medical Center Value statements and the Customer Service Behavior Standards as demonstrated through positive patient/guest relations, positive and effective interactions with staff, and formulating and meeting developmental goals.
Minimum Qualifications
For Hire: Ability to use personal computer and applicable software is required. Evidence of effective interpersonal communication skills, telephone skills, customer service skills and the ability to deal with multiple priorities is desired.
On going: Demonstrate competence to meet essential job functions. Continued demonstration of competencies to meet position responsibilities. Ability to respond to common inquiries from customers, regulatory agencies, or members of the business community.
Temporary (Fixed Term) 10 Varying Shifts