Location: Belgrade, ME
Hybrid model - 3 days onsite in Belgrade, 2 days remote.
Overview:
We are seeking a highly skilled Tier 2 IT Support Specialist to join our team in Belgrade, ME. As a key member of our Service Desk team, you will provide crucial support to our IT operations, handling escalations and overflow from Tier 1 support. You will work closely with our operations team, ensuring efficient resolution of issues and smooth operations.
Key Responsibilities:
- Provide Tier 2 support, handling escalations and overflow from Tier 1.
- Troubleshoot and resolve issues related to Windows/Desktop support, networking, and O365.
- Manage endpoints using SentinelOne and Intune.
- Support a mix of on-prem and Azure environments.
- Deliver excellent customer service to internal and external stakeholders.
- Familiarity with ERP systems, particularly BizTrack from Epicor, is a plus.
Required Skills / Experience:
- Minimum of 4 years of IT experience.
- Proficiency in Windows/Desktop support.
- Experience with endpoint management tools (SentinelOne / Intune).
- Knowledge of networking troubleshooting.
- Experience with O365.
- Strong customer service skills.
- Self-motivated and a self-starter.
- Familiarity with ERP systems, particularly BizTrack from Epicor, preferred but not required.
Desired Growth and Responsibilities:
- Advance and grow in handling 2nd level support tickets.
- Take over Endpoint Management, maintaining infrastructure and devices, including ZeroThin, PCs, iOS/Android.
- Manage asset inventory, including deployment processes.
- Implement and maintain adequate security controls (EDR).
- Roll out Fortinet solutions.
- Develop image deployment and automation strategies.
- Upgrade wireless infrastructure and ensure endpoints are connected to the new wireless systems.
Why Join Us:
- Opportunity to work with a dedicated team in a hybrid work environment.
- Competitive salary and flexible hiring options.
- Chance to grow and take on more advanced responsibilities over time.
If you are a skilled IT professional with a passion for solving complex issues and improving IT operations, we encourage you to apply for this exciting opportunity.
**To Apply:**
Please submit your resume and cover letter outlining your qualifications and experience.
Job Types: Full-time, Contract
Pay: $30.00 - $40.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- Day shift
- Monday to Friday
- Overtime
Ability to Commute:
- Belgrade Lakes, ME 04918 (Required)
Ability to Relocate:
- Belgrade Lakes, ME 04918: Relocate before starting work (Required)
Work Location: Hybrid remote in Belgrade Lakes, ME 04918