The Front Desk Receptionist provides exceptional customer service and ensures smooth front desk operations at our busy hair salon and spa.
Responsibilities:
- Greet clients warmly and professionally.
- Answer phone calls and schedule appointments accurately.
- Handle payments and operate the POS system.
- Manage providers' schedules.
-Confirm upcoming appointments and handle rescheduling or cancellations.
-Coordinate with other team members to ensure efficient salon operations.
- Maintain cleanliness and organization of the front desk and salon.
-Address client complaints or concerns promptly and professionally, escalating to management when necessary.
Qualifications:
- High school diploma or equivalent.
- Experience in a receptionist or customer service role, preferably in a salon or spa.
-MUST be able to work evenings and Saturdays.
- Proficiency with salon management software and POS systems.
- Strong communication, organizational, and multitasking skills.
- Professional appearance and demeanor.
Benefits:
- Competitive pay.
- Employee discounts on services and products.
- Opportunities for training and professional development.
Mallia Salon & Spa is an equal opportunity employer.
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Weekends as needed
Experience:
- salon or spa: 2 years (Required)
- Customer service: 2 years (Preferred)
Ability to Commute:
- Middle River, MD 21220 (Required)
Ability to Relocate:
- Middle River, MD 21220: Relocate before starting work (Required)
Work Location: In person