We are Indeed Flex. We Help People Get Jobs. Right now, we're hiring!
The current staffing model is broken, with low wages and limited opportunities. As flexible work continues to grow, we're taking a radically different approach: providing job seekers with control, ownership, and choice so employees can find the working patterns and scenarios to suit their lifestyles. In doing so, we aim to revolutionize the industry.
After demonstrating our approach throughout the UK under the Syft brand, we were acquired by Indeed.com in 2019 and rebranded to Indeed Flex in 2020. With continued independence and phenomenal levels of support, we've accelerated our mission as we expand throughout the US and the UK. Fast growth creates tremendous opportunities - come and join a team of inquisitive, passionate, and driven individuals helping each other grow and building something meaningful!
Main Purpose
Reporting to the Partnerships Team Manager, the Partnerships Manager's role is to source and secure new agency relationships to meet the temporary labor needs of key client accounts at the enterprise level and manage existing supplier relationships and recently engaged agency partners. We're looking for an experienced relationship manager who can help support and drive our growth by forming and maintaining strategic relationships with agency partners to help expand the national coverage of flexible staffing our clients require.
Responsibilities & Duties
- Take ownership of communication with Indeed Flex agency partners by answering questions, issue management, and dispute resolution, ensuring supply relationships run smoothly, and executing strategy.
- Work collaboratively with the Partnerships Development Manager to close new agency relationships, picking up once handed over at the appropriate stage in the cycle and maintaining involvement to ensure agency engagement during handover.
- Understanding the Flex+ and Agency Portal proposition to a Subject Matter Expert level.
- Onboarding new agencies following onboarding processes and adhering to timelines, including contract management, portal training, client briefings, collating compliance documentation, coverage mapping, and ensuring onboarding documentation, including rate cards, training material, and client briefings, are regularly updated.
- Establish rapport and build relationships with agency partners to monitor and maximize engagement, compliance and adherence to processes.
- Develop open and honest relationships with agency partners that encourage trust and transparency, with scheduled regular communication with integral agency partners, ensuring ongoing dialogue.
- Holding agencies accountable for performance levels, proactively monitoring agency partner performance using Agency and Client dashboards regularly on Tableau, identifying and addressing issues with fulfillment and demand, and escalating where necessary both to internal and external stakeholders.
- Leading on client implementation and new supply requirements, working collaboratively with internal stakeholders to build knowledge on client accounts and maximize fulfillment and performance on key accounts.
- Share agency partner updates and performance with the internal departments.
- Creating, implementing, and refining new processes to enable agency supply on new accounts.
- Create and deliver training presentations for agency suppliers, effectively communicating demand, briefing new and existing agencies on projects, and forecasting upcoming client requirements
- Interim escalation points both internally and externally, take an impartial view and reach a fair conclusion when there is a dispute or misunderstanding by effectively liaising with the client and internal departments to resolve the situation, escalating and seeking advice where appropriate and necessary.
- Reviewing and analyzing agency feedback and issue log, identifying areas for improvement within our service, escalating any issues to relevant areas of the business and presenting solutions.
- $60,000 to $80,000 base
- Performance-based bonus
- Medical, Dental, Vision, and 401K
- Access to all Company & Employee Benefits
- 25 days PTO (prorated) + Birthday Day Off
- 8 Public Holidays
- Duvet days
- Laptop + WFH equipment
- Hybrid working model - we work best collaboratively, so we've provided a workspace where you'll thrive whilst still giving the flexibility to work remotely when you need
- Volunteer days
- STIPs (Short Term Incentive Plan)
- Regular team-building events
You'll fit right in at Indeed Flex if:
- You're a great communicator and highly collaborative. We're best when we all pull in the same direction
- You don't mind doing the work, whatever it is - you can see the impact at the end, and you're in it for the long haul
- Data is your heart and soul - you know you need it to drive you in the right direction
- You're proactive and always willing to learn
- You can navigate the ambiguity and high levels of autonomy in a scale-up environment - you know what we're about and want to be a part of it.
We're an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.