About Sunland:
Since Sunland was founded in 1982, the most consistent answer to the question “What makes Sunland a great place to work?” continues to be, “The people & the culture.” Sunland has grown from a local to a national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunland’s Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.
Why Sunland:
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Growth opportunities.
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Competitive pay.
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Supportive leadership and team.
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Excellent benefits.
Job Summary:
The CSR is primarily responsible for providing outstanding customer service and operational oversight for Sunland Logistics Solutions, Inc. customers by utilizing highly in-depth knowledge of customer products, procedures and processes.
Shift: 7:00am-5:30pm, Monday - Thursday (some OT and weekends may be required)
Duties/Responsibilities:
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Manage customer accounts from receipt to shipment with clear, accurate, and professional communications.
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Schedule domestic, import, and export appointments working with customers and a multitude of carriers, freight forwarders and brokers.
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Complete Warehouse Management System (WMS) transactions including receipts, adjustments, cycle counts, relocations, shipments, and invoicing in a timely manner.
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Maintain fluctuating daily schedules for the warehouse with accuracy, using Excel, shared drive documents and WMS.
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Establish rapport and trust with customers to ensure open communication.
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Work with a sense of urgency in communications to internal and external customers and vendors.
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Provide timely feedback to customers regarding service failures or any other concerns.
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Communicate effectively with operations to direct workflow of orders for on time shipping and receiving.
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Produce all shipping and receiving paperwork and provide to operations in a timely manner.
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Maintain reports and file paperwork in an organized, standardized manner.
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Complete other duties as assigned.
Required Skills/Abilities:
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Excellent customer service skills
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Ability to read and interpret documents such as invoices, pick tickets, customer orders, procedure manuals and requisitions
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Display great attention to detail for accuracy and content
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Ability to calculate figures and amounts
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Ability to interpret technical documents
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Excellent verbal, written and interpersonal communication skills
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Ability to organize and manage multiple priorities and work as an individual contributor
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Ability to work with a diverse group of people in a team environment
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Maintain a safe work environment
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Excellent computer skills (Microsoft Excel, Microsoft Office applications and WMS - SAP preferred)
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Work cooperatively with additional CSR staff and cross train in all functions
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Other duties as assigned
Education and Experience:
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High school diploma or equivalent required.
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At least two years of related work experience in customer service, preferably 3rd party logistics or equivalent combination of education and experience.
Physical Requirements:
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Prolonged periods walking, standing, stooping, kneeling and crouching/crawling at times.
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The Team Member is occasionally required to sit and climb or balance.
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Team Member must regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds.