We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Key Responsibilities:
- Customer Support: Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Issue Resolution: Assist customers in resolving issues and complaints promptly and effectively.
- Product Knowledge: Provide accurate information about our products and services to customers.
- Problem Solving: Identify and escalate priority issues to appropriate teams or supervisors.
- Team Collaboration: Work collaboratively with teammates and other departments to ensure customer satisfaction.
Qualifications:
- Previous experience in a customer service role or call center environment preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.