Desktop Support Specialist
Job Duties
This may include such activities as:
-Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn’t resolved after troubleshooting.
-Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
-Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
-Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn’t resolved after troubleshooting.
Experience & Knowledge
Three to five years of experience in the following:
· IT customer support and training
· Computer installation, diagnosis and repair
· Network & standalone printer installation, diagnosis & repair
· Basic troubleshooting scanners and other peripheral devices
· Microsoft Office Suite troubleshoot / desktop support
· Virtual meetings tools including MS Teams, Zoom and WebEx
· Windows 10 desktop support
· VPN and remote technical support
· Adobe Pro troubleshoot / desktop support
Job Types: Full-time, Contract
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Referral program
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What is your hourly rate?
- Do you need health Insurance?
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Commute:
- New York, NY 10004 (Required)
Ability to Relocate:
- New York, NY 10004: Relocate before starting work (Required)
Work Location: In person