The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.
Position Summary: A Patient Access Clerk is a specialized health care professional who is responsible for obtaining and verifying patient demographic and insurance information to ensure proper billing of patient account as well as a means of contacting the patient in regards to their treatment and/or billing issues. Patient Access Clerks are the front line of Marshall Medical Centers and expected to be an exemplary model of customer service.
Primary Responsibilities:
- Verifying Demographic patient information including address, phone number, insurance
- Obtaining pre-certs and insurance authorizations for scheduled procedures
- Collection of co-pays, deductibles, and deposits
- Directing and escorting patients and visitors to designated locations
- Provides a resource for billing and payment inquires
- Oversees cashier responsibilities in posting payments and creating deposits facility specific
- Maintains accuracy through provided vendor service and department policy
- Complete all required annual competencies
- Adheres to Hospital procedure in regards to requirements for outpatient orders
- Obtains room assignments through provided vendor services and communicates admissions to appropriate Nursing and clinical staff