This is an on-site position- Folsom CA
Summary
The Customer Support Representative (CSR) provides a high level of customer service in a call center environment. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to “delightfully satisfy” our customers.
Knowledge, Skills, & Abilities:
- Ability to provide effective leadership in all aspects of position.
- Excellent written and verbal communication skills.
- Must be dependable and maintain excellent attendance and punctuality
- Strong analytical skills and problem-solving skills.
- Subject-matter expert within field.
- Ability to keep up with changes in information to Plan documents in order to quote benefits correctly.
- Ability to grow with changing demands of the position and the company.
- Proficient computer skills in Microsoft Office Suite
- Call center experience in a medical/benefits environment highly preferred.
- Medical/Benefits Experience highly preferred.
- UR/Claims/COBRA/FSA/Eligibility Experience preferred.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have 3- 5 years Inbound Call Center experience or Medical and/or Insurance experience
Benefits:
- Medical, Dental, Vision- eligibility is 30 days from start date. We pay for the employee’s benefits, if they have dependents, they will have to pay for dependents.
- 401k-BRMS matches 100% up to 3%, eligibility is 30 days from start date
- 10 paid Holidays
- PTO: they accrue 120 hours the first year
- Sick time: 40 hours after they have worked 90 days
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
- Customer support: 4 years (Required)
Location:
- Folsom, CA 95630 (Required)
Work Location: In person