“Clearwater Plumbing: We’re not your average plumbing company. We’re a close-knit team of forward-thinking, out-of-the-box problem solvers. With a passion for excellence, we’re making strides to redefine the plumbing industry. From innovative solutions to exceptional service, we’re committed to being the best. Clearwater Plumbing: Where expertise meets innovation. Plus, we offer a comprehensive benefits package and an in-house fitness center to promote both physical and mental well-being among our employees.
**Job Summary:**
We are seeking a dedicated Dispatch/Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients in a fast-paced environment.
**Responsibilities:**
- Utilize transportation management systems to coordinate and track shipments
- Assist with transportation planning and scheduling
- Utilize GPS and CRM software for efficient routing and tracking
- Operate phone systems to address customer inquiries and Book calls promptly
- Analyze customer needs and communicate effectively to provide solutions
- Support operations as needed
**Qualifications:**
- Previous experience in customer service for the service industry or related field preferred
- Proficiency in Dispatching and Scheduling calls
- Strong communication skills both verbal and written
- Ability to analyze information and problem-solve efficiently
- Knowledge of GPS, Housecall Pro, CompanyCam, and phone systems is advantageous
This position offers competitive compensation, opportunities for growth, and a supportive work environment. If you are a proactive individual with excellent communication skills and a passion for customer service, we encourage you to apply.
Job Types: Full-time, Part-time
Pay: $12.00 - $15.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Home weekends
- Home weekly
- Monday to Friday
- On call
- Rotating weekends
- Weekends as needed
Experience:
- Dispatching for service contractors: 2 years (Required)
Ability to Commute:
- Columbus, GA 31909 (Required)
Ability to Relocate:
- Columbus, GA 31909: Relocate before starting work (Required)
Work Location: Hybrid remote in Columbus, GA 31909