Job Summary
We are seeking a customer focused & experienced Service Advisor to join our team!
Responsibilities
- Schedule repair appointments
- Greet customers in service lanes
- Generate appraisals and estimates
- Write repair orders and follow up with the customer
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions by providing excellent customer service.
Requirements
- Strong listening & communication skills
- Commitment to customer service satisfaction
- Detail oriented
- Experience in a leadership role or Service Advisor preferred
- Previous success in resolving customer service issues
- A high level of professionalism and courteousness
- A desire to be in the automotive industry
- Sales experience
- Knowledge of vehicle repairs and warranty work is a plus
- Opportunity for advancement, we promote from within!
Benefits For Full-Time Employees
- Monthly bonus with no cap on earnings potential
- Medical, Dental, Vision and Life insurance options
- Paid leave
- Paid holidays
- Employee Discounts
- Employee Purchase Program
- Paid Professional Development Training
- Saturday Lunches
About
The D'Orazio family has been serving customers in the automotive industry since 1979 throughout Illinois, Indiana & Florida and is proud to be an active participant in the communities we serve.
The team at D'Orazio has succeeded in the creation of 'Customers for Life' because they require the highest standard of customer service, delivered through honesty and transparency.
If you are a highly motivated individual with a passion for delivering exceptional customer service and have the necessary skills and experience, we would love to hear from you. Apply today to join our team as a Service Advisor!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Application Question(s):
- Do you use any tobacco products?
Experience:
- automotive service advisor: 1 year (Required)
Work Location: In person