We are seeking a skilled mid-level Systems Engineer to join our IT team and provide technical support to our internal employees. The ideal candidate will be a customer-focused individual with excellent problem-solving skills and a passion for helping others.
The Systems Engineer will be responsible for responding to Help Desk inquiries and providing Sr. level Help Desk support for computer, printer, software, hardware, and network-related issues. The Systems Engineer will also be responsible for learning our server environment and assisting the Sr. Systems Administrator in a Jr. Systems Administrator capacity.
This is a full-time position with a competitive compensation and benefits package. If you are passionate about providing technical support and are a team player with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.
Responsibilities:
· Respond to and resolve technical issues reported by employees via ticketing system, phone, email, or in person.
· Provide timely and effective technical support to end-users, escalating issues as needed.
· Troubleshoot hardware and software issues on Windows 10\11 workstations and laptops.
· Troubleshoot printer and printing issues on Windows 10\11 workstations and laptops.
· Install, configure, and maintain Windows 10\11 workstations and laptops.
· Install, configure, and maintain printers.
· Install, configure, and maintain software applications.
· Create new users in Active Directory and Office 365.
· Support users with Office 365 Multi-Factor Authentication
· Remove terminated users in Active Directory and Office 365.
· Maintain accurate and complete records of all help desk interactions in the ticketing system.
· Collaborate with other IT staff to resolve complex technical issues.
· Keep users informed on the status of their issues and provide timely updates as needed.
· Assist with documentation and training of end-users on software and hardware use.
· Continuously improve help desk procedures and knowledge base resources.
· Provide server-side support at the direction of the Sr. Systems Administrator.
· Handling entry-level administrative tasks diligently and efficiently
· Utilizing Microsoft Windows Server, Active Directory, and MS Office 365 for various tasks
· Interacting with vendors and evaluating vendor products
· Performing Windows Updates using Windows Server Update Services [WSUS]
· Monitoring our RMM for server environment alerts.
· Setting up new servers
· Configuring and monitoring of server backups.
Skills:
· 6+ years of experience in a Help Desk or technical support role.
· Experience with DHCP, DNS, GPOs, ETC.
· Experiencing supporting a Healthcare Company is a plus.
· Knowledge of HIPAA Rules and Regulations a plus.
· Experience supporting Windows 10 and Windows 11.
· Experience supporting Office 365 for Business Apps and Office 2019.
· Experience creating and deleting users in Office 365.
· Experience creating and deleting users in Active Directory.
· Knowledge of Windows 10\11, including the operating system and applications.
· Experience troubleshooting Computer, printer, hardware, and software issues.
· Ability to manage multiple priorities and handle heavy workloads in a fast-paced environment.
· Strong customer service skills with a desire to help users.
· Excellent communication and interpersonal skills.
· Experience with ticketing systems and tracking tools.
· Experience with Server Backups
· Experience with Server Patching
· Experiencing providing End-Point Anti-Virus Support
· Experience with PowerShell Scripting
This is a full-time position with a competitive compensation and benefits package. If you are passionate about providing technical support and are a team player with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $35.00 - $38.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Experience:
- Active Directory: 5 years (Required)
- Office 365: 4 years (Required)
- Help Desk: 5 years (Required)
Ability to Commute:
- Dallas, TX 75205 (Required)
Work Location: In person