Overview:
POSITION SUMMARY:
The Banquet Captain III is responsible in the coordination and execution of banquets and special events within Hard Rock. This position provides comprehensive support to the Banquet Manager, encompassing event coordination, billing, ordering, inventory management, scheduling, training, offsite catering, and meetings. By actively participating in these areas, the Banquet Captain III ensures seamless event operations and exceptional guest experiences. This role contributes to the overall efficiency and success of the department, maintaining high standards of service and professionalism throughout. Additionally, the Banquet Captain III assists in maintaining inventory levels and upholding cleanliness and organization within the banquet operations.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
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Coordinates all aspects of banquets and special events, ensuring smooth execution and exceptional guest experiences.
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Assists in the development and implementation of event plans, including timelines, layouts, and staffing requirements.
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Handles event inquiries, provides detailed information, and assists clients in selecting appropriate event packages and services.
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Collects and processes event orders, ensuring accuracy and timely communication with relevant departments.
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Inspects event spaces and equipment to ensure they are clean, well-maintained, and set up according to client specifications.
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Records and compiles event details, including attendance, menu selections, and special requests, for accurate billing and future reference.
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Communicates effectively with internal teams, including culinary, housekeeping, and audiovisual, to ensure seamless event execution.
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Maintains inventory of banquet supplies, equipment, and linens, initiating orders as needed to ensure adequate stock levels.
- Provides guidance and assistance to team members in day-to-day tasks.
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May be exposed to casino-related environmental factors including, but not limited to, excessive noise.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
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High School diploma required.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
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Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
- Must successfully pass background check.
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Must maintain strict confidentiality relative to financial data and casino policies.
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Must successfully pass drug screening.
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Must be at least twenty-one (21) years of age.
Additional Details:
ABILITY TO:
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Be flexible to work varying shifts and time schedules as needed.
- Obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations.
- While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk, or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
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Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
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Must be able to speak, read write, and understand basic English in order to communicate effectively with all guests and other hotel associates.
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Must have a friendly, helpful personality enabling one to handle guest relations pleasantly and effectively.
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Must be able to stand for long periods of time (up to four hours in length). Must be able to reach, bend, stoop, and frequently lift up to 50 pounds.