Job Description:
Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.
The Rakuten International IT department is seeking an Application Engineer to help support, manage, and maintain Productivity and Collaboration type applications and systems (Atlassian, Slack, Monday.com, etc.).
RESPONSIBILITIES
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Application installation and configuration: Responsible for installing and configuring software applications on servers and workstations. This includes setting up databases, configuring application settings, and integrating applications with other systems.
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Application monitoring and maintenance: Monitor the performance and availability of applications, ensuring they are running smoothly and meeting service level agreements. They perform routine maintenance tasks, such as applying patches and updates, optimizing performance, and troubleshooting issues.
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User support and training: Provide technical support to end-users, assisting with application-related issues, answering questions, and resolving problems. They may also conduct training sessions or create user guides to help users effectively utilize the applications.
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Security and access management: Implement security measures to protect applications and data, such as user access controls, firewalls, and encryption. They also ensure compliance with data protection regulations and implement backup and recovery strategies to safeguard against data loss.
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Application performance optimization: Analyze application performance metrics, identify bottlenecks, and implement solutions to optimize performance. This may involve fine-tuning application settings, upgrading hardware, or implementing caching mechanisms.
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Application integration and data management: Manage the integration of applications with other systems, such as databases, APIs, and third-party applications. Oversee data management processes, including data extraction, transformation, and loading (ETL), and ensure data integrity and accuracy.
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Documentation and reporting: Maintain documentation of application configurations, processes, and procedures. They also generate reports on application performance, usage, and issues, providing insights to stakeholders and management.
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Collaboration with cross-functional teams: Collaborate with business analysts, developers, and other IT professionals to understand business requirements, gather feedback, and coordinate application enhancements or upgrades.
MINIMUM REQUIREMENTS
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Typically requires 2+ years experience with supporting cloud-based (SaaS) applications and environments
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Deploys, configures, and supports business applications
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2+ years experience with supporting and managing Atlassian suite – Jira, Confluence – and other applications like Monday.com or Asana
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Experience with supporting and administering Slack or other collaboration/messaging type platforms a plus
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2+ years experience with one or more programming language (bash, python, PowerShell)
QUALIFICATIONS
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Bachelor’s Degree in Information Systems or related field or equivalent work experience
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Excellent problem solver; able to prioritize and coordinate between tasks
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Passionate about delivering excellent customer service
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Strong organizational and documentation skills
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Able to work effectively in a team environment as well as alone
Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team
Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.
USD $64,185.00 - $107,580.00 annually