Job Overview:
Responsible for monitoring the delivery of HCS Program services and services from other sources, integrating various aspects of services delivered under the HCS Program and through other sources.
This position is not merely an Office Administrator position but requires striving to offer the highest quality services by encouraging each of our consumers to reach their full independent potential in an atmosphere committed to safety, compassion, and Christian principles.
This position requires excellent customer service skills and an ability to professionally interact with consumers, their families, and other professional and referral sources.
Essential Job Functions:
- Responsible for organizing and coordinating office administration and processes, in order to ensure organizational effectiveness, efficiency and safety.
- Organize and coordinate office administration and procedures to ensure organizational effectiveness, efficiency, and safety.
- Responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision, and task delegation.
- Handling a wide range of administrative duties and executive support-related tasks and able to work independently with little or no supervision.
- Well organized, flexible, and enjoys the administrative challenges of supporting an office of diverse people.
- Supervise designated service office operations to ensure compliance with all Home Care Services program policies, procedures and license requirements; establish and monitor service office staff work plans to ensure all delivery standards are met on a timely basis; implement changes as needed.
- Perform designated human resource functions to maintain office personnel including recruitment, interviewing, hiring, training, evaluation and separations.
- Manage service issues with clients, clients’ families, caseworkers and employees
- Develop and promote community relations/home care services .
- Develop, maintain and monitor service planning.
- Assume responsibility of safety leadership regarding clients and employees.
- Maintain confidentiality of all client, provider, budgetary, and business-related information; oversee HIPAA compliance for Home Care Services
- Keeps management informed by reviewing and analyzing special reports; summarizing information; and identifying trends.
- Responsible for coaching, counseling and disciplining employees; planning, monitoring, and appraising job results for office staff.
- Contributes to team effort by accomplishing related results as needed.
- Must be able to fulfill all responsibilities of Direct Care Supervisor position when required.
- Perform other duties as assigned
Responsibilities:
- Additional responsibilities include maintaining separate records for each individual enrolled with Divine Embrace Health Services, which include but are not limited to:
- Identifying information, the IPC, ISP, progress notes, assessments, medical information, medication records, and correspondence.
- Maintaining in-service records and incident reports
- Coordinating the annual ISP meeting and development of the IPC with revisions throughout the year as necessary to maintain current information, including the annual review of the individual’s legal status, on-site inspection, and justification for the service components included in the IPC.
- Proven office management, administrative, or assistant experience
- Knowledge of office management responsibilities, systems, and procedures
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficient in Microsoft Office
- Knowledge of accounting, data, filing, and administrative management practices and procedures
- Knowledge of clerical practices and procedures
- Knowledge of human resources management practices and procedures
- Knowledge of business and management principles
- Computer skills and knowledge of office software packages
Skills and Abilities:
- Ability to read, write, and understand English •
- Ability to provideleadership
- Ability to work independently
- Ability to communicate effectively in-person, on the telephone, in writing, and electronically
- Ability to respond calmly and appropriately to emergencies
- Ability to demonstrate effective public relations skills
- Proof of valid driver’s license and the ability to travel using an insured personal vehicle
- Ability to demonstrate respect and sensitivity to the needs of individuals. Willing and able to relate to individuals from all ethnic, racial, religious, or socioeconomic backgrounds.
Education and Experience
- Bachelor’s Degree or equivalent in social sciences or related field
- Two years or more experience in home care or human service program experience
- Two years of supervisory/administrative experience
- Knowledge of community based long term care agencies
- Bilingual Preferred but not required
CONTINGENCY OF EMPLOYMENT
- Acceptable criminal history background check
- Acceptable driving record
If you are a proactive individual with a passion for ensuring smooth office operations, we encourage you to apply. Join our team as an Office Administrator and contribute to our success through your exceptional administrative skills.
Job Type: Full-time
Pay: $31,000.00 - $32,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Microsoft Office: 2 years (Required)
- Administrative experience: 2 years (Required)
Language:
- English (Required)
- Spanish (Preferred)
Shift availability:
Ability to Commute:
- Houston, TX 77036 (Required)
Ability to Relocate:
- Houston, TX 77036: Relocate before starting work (Preferred)
Work Location: In person