Job Title: E-commerce and Customer Support Specialist
Company: Pro Boxing Supplies Inc.
Location: 4405 Laurel Canyon Blvd. Valley Village, CA 91607
Job Type: Full-time
Overview: We are a leading provider of boxing and martial arts equipment seeking a dedicated and detail-oriented E-commerce and Customer Support Specialist to join our dynamic team. This role encompasses managing our online platform, providing excellent customer service, and ensuring smooth operations of our retail processes.
Responsibilities:
- Manage and update product listings, prices, and descriptions on our e-commerce platform.
- Edit and enhance product images using Photoshop or similar software before uploading to the website.
- Monitor and respond promptly to customer inquiries via phone and email with professionalism and efficiency.
- Process customer orders and manage invoicing accurately.
- Assist customers in making informed purchase decisions as a sales representative.
- Maintain organized inventory and conduct regular stock checks.
- Ensure timely fulfillment and shipment of online orders.
- Assist in the optimization of website content and SEO strategies.
- Collaborate with team members to improve customer satisfaction and streamline processes.
Requirements:
- Proficiency in English; bilingual proficiency in Spanish is preferred.
- Experience with e-commerce platforms and content management systems (CMS).
- Skilled in image editing using Photoshop or similar software.
- Ability to operate a traditional cash register and POS system.
- Strong computer literacy and familiarity with the Peachtree platform.
- Excellent communication skills and a customer-oriented approach.
- Proven ability to multitask, prioritize, and manage time effectively.
- Previous experience in customer service or retail sales is very advantageous.
- Knowledge of boxing or martial arts equipment is a plus.
Application Process: Interested candidates should submit a resume and cover letter outlining their qualifications and relevant experience to proboxingsupplies@yahoo.com. Please specify "E-commerce and Customer Support Specialist" in the subject line.
Join our team and contribute to our mission of providing top-quality boxing and martial arts equipment to enthusiasts worldwide!
Job Type: Full-time
Pay: $25.00 - $40.00 per hour
Work setting:
Ability to Commute:
- Valley Village, CA 91607 (Required)
Ability to Relocate:
- Valley Village, CA 91607: Relocate before starting work (Required)
Work Location: In person