Seeking RPM Specialists for a rapidly expanding healthcare enterprise dedicated to providing monitoring services for chronic conditions. Your primary responsibility will involve enrolling individuals with diabetes into Remote Patient Monitoring (RPM) programs, a benefit covered by their insurance. Handling a high volume of inbound calls, you'll ensure each caller receives a positive experience. This will be an in-person position in Boca Raton.
To excel in this role, you must possess exceptional communication skills, a genuine desire to assist others, adeptness in phone etiquette, a strong work ethic, and a dedication to outstanding customer service. Comfort in a fast-paced environment is essential.
Responsibilities:
- Maintain accurate documentation of all communications in patient records.
- Coordinate and schedule follow-up appointments with physicians either through warm transfers or via an EMR system.
- Conduct regular check-ins with patients and update their charts accordingly.
- Provide efficient and accurate responses to callers, ensuring they feel supported and valued.
- Utilize software, databases, scripts, and tools effectively.
- Engage in ongoing training to enhance knowledge of the company and position.
- Adhere to all company policies and procedures.
Skills:
- Previous experience in a healthcare call center environment is advantageous.
- Excellent time management skills, with the ability to multitask and prioritize effectively.
- Possess social perceptiveness and a strong service-oriented mindset.
- Proficiency in written and verbal communication, with fluency in both English and preferably in Spanish (not required).
- Familiarity with MS Office and CRM software is preferred.
- Demonstrate exceptional customer service, active listening, and a professional phone demeanor.
- Flexible shift options available.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Healthcare setting:
Medical specialties:
Schedule:
- Monday to Friday
- 9:00a-5:30p, 10:00a-6:30p, 11:00a-7:30p, 12:00p-8:30p
- Rotating shift
- Weekends as needed
Language:
- English (Required)
- Spanish (Preferred)
Ability to Relocate:
- Boca Raton, FL: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical specialties:
Schedule:
- Afternoon shift
- Day shift
- Morning shift
- No weekends
Application Question(s):
- Do you have healthcare experience?
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Ability to Commute:
- Boca Raton, FL (Required)
Ability to Relocate:
- Boca Raton, FL: Relocate before starting work (Required)
Work Location: In person