TEKNITON is an authorized TV and Home Appliance repair company operating in California, North Carolina, and Washington. Over the last 25 years, we have partnered with major manufacturers, dealers, and extended warranty companies providing unmatched in-home services to our customers.
We are currently looking to hire a Technician to work at our Salem, OR location.
Job Summary
The primary responsibility of the Technician is to perform in-home quality repairs of home appliances and televisions including refrigerators, freezers, dishwashers, ovens, washers, and dryers. This position offers competitive pay, excellent benefits, training and certification programs, and a great and friendly working environment. Tekniton is providing a company vehicle, mileage reimbursement, all necessary tools, Cell phone, and a Laptop when needed.
Assignment Category/Job type
Full-time – Monday-Friday, 8 a.m. – 5 p.m. PST
Duties and responsibilities
- Communicate to customers arrival time through phone, text, email.
- Accurately diagnose and repair customer’s home appliances and televisions.
- Provide customers with accurate and detail estimates of the cost of repairs.
- Provide high-quality customer service and courteous repair service.
- Meet or exceed key performance metrics and/or productivity goals.
- Drive responsibly and maintain a clean and organized company vehicle.
- Be responsible and accountable with parts and money collected from customers.
- Have a professional appearance.
- Document work done, keep accurate records, and capture photos as required.
- Looking for ways to improve business performance and enhance the customer experience.
Skills & Qualifications
Technicians use a variety of soft skills and industry and company knowledge to perform quality repairs. These skills and qualifications include:
- Must be at least 21 years of age, have a valid driver’s license, and have a good driving record
- Understanding of basic electric, mechanical, refrigeration, and plumbing principles as basic knowledge to build on.
- Read and follow schematics, diagrams, service bulletins, and any other instructions provided by manufacturer.
- Strong problem-solving skills and ability to use the appropriate diagnostic and test equipment.
- Ability to communicate positively, professionally, and effectively.
- Excellent communication skills and patience to listen to customers and explain work performed.
- Ability to work independently, prioritize, and manage time effectively.
- Willingness to treat co-workers and customers with courtesy, consideration, and tact.
- Competency in using phone, email, text, chat, and customer relations management applications.
- Must be willing to submit to a drug, driving and criminal background screening.
- Ability to drive 1-5 hours/day
- Ability to lift up to 75 lbs
- Ability to kneel on the floor
- Ability to work in tight spaces
Compensation & Benefits
The following is the compensation and benefits our company offers for Technicians:
Salary. The technician compensation is comprised of a basic salary + commission.
Compensation salary/commission DOE
Paid Vacation. The company currently offers paid vacation.
Paid Holidays. We offer paid holidays for the major US holidays observed by most businesses.
Health Benefits. Our company offers benefits for the employee with the option to purchase coverage for other family members.
Applicants must be legally authorized to work in the U.S. at the time of application
*MUST HAVE CLEAN BACKGROUND, CLEAN DRIVING RECORD & MUST PASS DRUG TESTING*
Work Remotely
Job Type: Full-time
Pay: $2,000.00 - $8,500.00 per month
Benefits:
- Company truck
- Dental insurance
- Fuel card
- Health insurance
- On-the-job training
- Paid time off
- Paid training
- Professional development assistance
- Referral program
- Safety equipment provided
- Tools provided
- Vision insurance
Schedule:
- Monday to Friday
- Overtime
- Weekends as needed
- Year round work
Supplemental pay types:
- Commission pay
- Performance bonus
- Tips
Education:
- High school or equivalent (Required)
Experience:
- Appliance repair: 1 year (Required)
- Customer service: 1 year (Required)
License/Certification:
- Driver's License (Required)
Work Location: On the road