About us
ClientFirst Technology Consulting provides professional IT Support services to our local government agency clients.
RESPONSIBILITIES
· Initial responsibility will be for onsite and remote desktop support and administration
· Local area network and file server administration for a variety of public and private sector clients
· Support multiple clients on a regular basis
· Administer changes and adjustments to systems, as needed
· Basic troubleshooting for server and network issues
· Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements
· Respond to and resolve difficult inquiries and complaints
· Provide emergency response to reduce down-time, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as-needed maintenance
· Assist in developing, planning, implementing, and administering goals, objectives, policies, and procedures
· Administer software license and maintenance renewals
PREFERRED CERTIFICATIONS
· A+, Network+, Security+ CompTIA or Microsoft certifications or similar.
· Other certifications helpful, but not required
SKILLS & QUALITIES
· Minimum 3 years Help Desk / Systems Administration experience
· Windows Server 2016, 2019, 2022 administration
· Basic Windows 10/11 troubleshooting skills
· Strong Apple/Mac, iOS and Chromebook experience
· Service Desk IT ticket resolution (Mojo Ticket System experience is desirable)
· Basic LAN configuration
· VMware, Hyper-V or equivalent virtualization experience
· Must be an excellent verbal and written communicator
· Must be a self-starter, highly motivated, and independent worker
· Comfortable in a fast-paced environment, serving multiple clients each day
· Google Workspace and Office 365 administration experience
EXPERIENCE
- IT Support experience with local government, public safety, school districts, or other public entities helpful
- Onsite and remote help desk experience required
Job Types: Full-time, Contract
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Compensation package:
Schedule:
Application Question(s):
- What IT/Technical Support certification(s) do you hold?
Experience:
- Help desk: 3 years (Required)
Work Location: In person