Our Client’s Story: Democracy FCU, founded in 1936 as Social Security Employees Federal Credit Union, has evolved through the decades, embodying a commitment to democratic principles and financial empowerment. Today, as Democracy Federal Credit Union, we continue to serve our members with lower loan rates, competitive investments, and exceptional service, reflecting our dedication to their financial success.
Job Summary: We're seeking a dynamic Training Specialist to join our team at Democracy Federal Credit Union. The ideal candidate will possess a diverse technical background and a passion for teaching, training, and developing team members. With a focus on innovation and results-driven training methods, the Training Specialist will play a pivotal role in assessing and enhancing the skills of our staff members.
Primary Duties and Responsibilities:
- Provide comprehensive orientation training to new staff members, including an introduction to credit unions, product knowledge, and security procedures.
- Deliver job-specific technical system training, such as Symitar operating system and Microsoft Outlook, to staff members.
- Monitor progress and provide coaching during staff transition stages.
- Develop and deliver training for new credit union products, services, and software initiatives.
- Conduct branch visits to maintain member-facing skills and provide operational feedback.
- Maintain procedural manuals and ensure training materials are consistently updated.
- Utilize the Learning Management System to track staff training and education achievements.
Performance Measurements: This position will be assessed against the credit union's Core Culture Values and Core Competencies.
Education and/or Work Experience Requirements:
- 1-3 years' experience in education, training, and development or the financial service industry preferred, with a background in adult learning.
- 3+ years' experience in member service, retail, sales, training, or the financial industry.
Join our team and be part of a mission-driven organization dedicated to helping our members thrive financially. Apply now to embark on a rewarding career journey with Democracy Federal Credit Union!
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Experience:
- Banking: 3 years (Required)
- Training: 3 years (Required)
Ability to Relocate:
- Alexandria, VA 22314: Relocate before starting work (Required)
Work Location: In person