Financial Representative Assistant
Overall Function:
The financial representative assistant specializes in client service to ensure the maintenance of an efficient, organized office that allows the representative to focus his/her energy on building client relationships. The assistant is a liaison between the home office, financial representative, network office support team and clients. Specific responsibilities may include but are not be limited to:
Support
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Handle case notes, process correspondence and maintain client case files
- Maintain financial representative’s calendar and schedule follow-up appointment
- Answer telephone calls and direct them as appropriate
- Contact clients to set up follow-up meetings with representative
- Contact clients to confirm receipt of forms or request return of completed forms
- Maintain current client information for all product lines
- Monitor Daily Status Report (DSR) and expedite any additional underwriting requirements
- Communicate with home office as needed to supply or obtain information
- Prepare policies for delivery
Client Service Support
- Review insurance applications, conversions and policy changes for completeness and accuracy and return to representative for any missing information
- Arrange medical, paramedical and any exams necessary for underwriting
- Provide current status and account values for non-securities related accounts
- Contact clients regarding late payments
- Process incoming non-securities related insurance service requests from clients (process address changes, bank change information, loan requests and ISA service inquiries)
- Prepare account summaries for variable and securities owners
Client Service Support
- Review variable insurance/annuity applications, conversions and policy changes for completeness and accuracy and return to registered representative (RR) if missing information
- Arrange medical, paramedical and any exams necessary for underwriting
- Monitor Items for Attention (IFA) and bring any action items to the RR’s attention
- Receive and forward checks and related paperwork to the network office and home office investment operation areas
- Provide account values and performance to clients at the direction of RR
- Experience in administrative support or customer service, preferably in the financial services and/or insurance industry
- Health and life licensed or gain licensing within 6 months of employment
- Excellent oral and written communication skills
- Familiarity with Microsoft applications and data entry and information retrieval software
- Demonstrated organizational and time management skills and ability to multitask, set priorities and meet deadlines
- Strong attention to detail with the ability to work with a high degree of accuracy
- Ability to work in a fast-paced environment
- Ability to work both independently and on a team
- Ability to maintain confidentiality
- Continue insurance education through schools, academies, licenses, registrations and designations
- Energetic, positive, organized and the ability to be the face of the business