Description:
SUMMARY
Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests reach the clubhouse and promote Rancho Valencia notoriety.
ESSENTIAL FUNCTIONS
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Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service.
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Communicate with other departments as needed to enhance the guest check-in process and arrival experience.
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Maintain high level of guest recognition.
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Check logbook, emails and other message center several times daily.
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Keep on-going log of requests and deliveries within the resort.
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Follow Phone etiquette and provide proper greeting.
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Follow Radio etiquette with ear piece.
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Attend pre-shift meeting with Front Office for incoming arrivals, VIP’s and resort events.
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Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations.
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Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly.
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Maintain check-in and delivery logbook daily.
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Oversee complimentary bicycle use – maintain bikes clean and ready to use.
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Attend to bell carts – Cleanliness and charging daily.
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Assists guests with the resort car program.
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Keep Water and Ice available at all times.
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Keep Bell Desk, front circle and all areas cleaned at all times with no litter.
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Attendant to light fireplace at dusk in courtyard.
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Check croquet lawn for equipment (mallet, balls, bocce balls).
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Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request.
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Run errands for guests when needed.
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Drop and retrieve mail daily from the P.O Box.
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Participate in all meetings as requested.
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To report any problems to the manager on duty in a timely manner.
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Always set up workstation with necessary supplies and maintain cleanliness throughout shift.
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Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
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Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
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Perform other duties as directed, developed or assigned.
Requirements:
QUALIFICATIONS
Required
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Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times.
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Ability to communicate in English with vendors, guests and staff, to their understanding.
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Basic computer knowledge.
Desirable
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Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays.
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Luxury Hospitality experience.
SKILLS
Required
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Strong customer service skills.
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Must have good communication skills in order to handle special requests.
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Must have good knowledge of proper telephone manners and etiquette.
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Ability to work without direct supervision.
Desirable
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Previous experience in other hotel positions.
PHYSICAL DEMANDS
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Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time
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Ability to work in various environments including adverse weather conditions such as cold, rain or heat
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Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
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Constant need to perform the following physical activities: grasping, turning, finger dexterity.
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Frequent need to stand for long periods of time.
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Lifting/carrying up to 30 lbs. frequently and up to 60 lbs. occasionally.
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Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
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Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.
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Wear ear piece at all times during shift.