Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and provide exceptional customer service. Your role will involve assisting guests with check-in and check-out, answering inquiries, and ensuring a positive guest experience. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests in a warm and welcoming manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries and resolve any issues or complaints promptly
- Maintain accurate records of guest interactions and transactions
- Operate the hotel phone system and direct calls to the appropriate department or staff member
- Process payments and maintain cash handling procedures
- Collaborate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Assist with administrative tasks such as filing, data entry, and preparing reports
Requirements:
- Previous experience in a front desk or customer service role is preferred
- Excellent communication skills, both verbal and written
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems and software applications
- Bilingual skills (multilingual) are a plus
- Knowledge of hospitality management systems is an advantage
At our hotel, we value teamwork, professionalism, and exceptional customer service. As a Front Desk Agent, you will have the opportunity to contribute to our guests' overall experience by providing friendly assistance and ensuring their needs are met. Join our team today!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Morning shift
Work setting:
Ability to Relocate:
- Glen Carbon, IL 62034: Relocate before starting work (Required)
Work Location: In person