C
ustomer Service Expectation
s
Serving customers at Goodwill has never been more rewarding
.
Whether serving our guests with their shopping experiences,
assisting
someone in our community
to
better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.
Diversity, Equity,
a
nd Inclusion Expectations
Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued
.
The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.
At Goodwill, safety is everyone’s job
.
Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe
.
Being compliant with safety rules, policies, procedures, and regulations, while assessing and
eliminating
workplace hazards, is essential to our business and delivering our mission.
The
Donation
Ambassador acts as an attendant to all donors while collecting, sorting, and storing donations at their designated location
until such time
they are picked up and brought to their intended destination.
-
Provides
a high level
of excellent customer service, promptly greets
donors
at their vehicles, is courteous and appreciative to all donors, and
assists
donors by carrying their donations from their vehicle to
their assigned trailers
.
-
Ensures the quality and cleanliness of the ADC site.
-
Protects all donations by handling them with the
outmost
care ensuring their safe storage and sorting them into the proper departments.
-
Ensures
Donation Center opens on time, and that it stays
open
until the official time to close.
Declines donations from Donors in a diplomatic and professional manner per agency donation guidelines.
-
Completes of donor-count log per day daily.
-
Communicates effectively to management in all matters including problems and/or suspicious activity.
-
Assists in any other projects
or tasks
as
determined
by
management
.
Education
,
Experience
, and
Requirements
Must
possess
strong interpersonal skills with excellent communication skills.
-
Bilingual a plus.
-
Exhibits
a high level
of integrity and business ethics.
-
Exhibits
a high level
of adaptability and flexibility.
Majority
of duties will be conducted in
a
ssigned Goodwill
Attended Donation Centers
where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.
Prolonged standing, walking, reaching, stooping, lifting, pulling,
bending, kneeling
when dealing with repairs
.
I
HAVE READ THIS
POSITION
DESCRIPTION, AGREE TO THESE RESPONSIBILITIES AND UNDERSTAND MANAGEMENT MAY, AT ITS DISCRETION, ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS
POSITION
AT ANY TIME.